Multifamily Property Managers' Satisfaction with Service Coordination

This study evaluates the level of satisfaction among property managers with the provision of service coordination that links residents of U.S. Department of Housing and Urban (HUD)-assisted, multifamily housing to needed supportive services. Overall, this study finds a high level of satisfaction with the program and a strong belief among property managers that service coordination improves residents' quality of life. Also, the study finds that service coordination appears to lengthen tenure; the average length of occupancy was 6 months longer among residents of properties with HUD-funded service coordination as compared with residents of similar developments without service coordination. By forestalling or preventing unnecessary institutionalization, service coordination programs help to promote independent living, improve residents’ quality of life, and ultimately save taxpayer dollars. The study also explores how residents in developments with service coordinators continue to live independently as compared with residents of developments without formal service coordination.